A Tarmac Delay is when your flight is ready to take off (and the doors of the aircraft are closed) or your flight has just landed (and the doors of the aircraft are closed), but you are kept waiting in the plane. Written or electronic documentation of a positive viral test result that confirms the guest had a previous COVID-19 infection and a letter from a licensed health care provider or public health official stating the passenger is cleared to travel (documentation of recovery). When you arrive at YYC, please follow the directional signage to our new location. If issues occur on a non-WestJet operated flight, for example, relating to denied boarding, flight delays or cancellations, lost or damaged baggage, the airline that operated the affected flight will be best equipped to deal with your concerns. Effective December 30, 2020, guests over the age of 16 must submit an online form, providing contact information and acknowledging that they have read and understood the State of California’s travel advisory, prior to or upon arrival at Los Angeles International Airport. For more information, please visit Barbados Travel Protocols. The test or document of recovery will supplement, not replace, the requirements for health questionnaires, temperature checks and face masks. Delays, cancellations and compensation. If you are travelling to Mexico and the Caribbean in the near future, it’s possible you will encounter a higher-than-normal volume of sargassum (seaweed). Tickets for flights during this period have already been made unavailable. If you have a medical condition which presents symptoms similar to those of COVID-19, you will need a doctor’s note or medical certificate that states your medical condition to board the flight. Valid test types can include an antigen test, such as a test from a lateral flow device, a nucleic acid test, including a polymerase chain reaction (PCR) test or derivative technologies, including loop-mediated isothermal amplification (LAMP) tests. In addition, all guests two years of age and over must complete an attestation form confirming either a negative test or recovery from COVID-19 with clearance to travel. African Swine Fever is a serious viral disease affecting pigs that could harm the Canadian pork industry and Canada’s economy. Up to four (4) schedule change emails will be sent starting 90 days prior to departure, Phone call if there is no guest action resulting from emails, or if the schedule change requires alternate planning directly with the guest (including WestJet Vacations or Group Bookings). If approved, you will be reimbursed with cash by electronic payment or with WestJet dollars deposited into your WestJet Rewards account. ), Please refer to the chart below, which displays how WestJet contacts guests in most schedule change situations. If you’re eligible to travel, you must have a quarantine plan that shows how you will quarantine for 14 days when you arrive in Canada, including how you’ll: Refer to the Government of Canada website for additional information on eligibly for travel to Canada and the quarantine requirements. Please see our supported browsers. Mandatory information at WestJet check-in kiosks will be phased into the policy change by the end of September. When the airport experiences an issue that either limits operations or makes it unsafe to operate (e.g. Non-essential travel includes, but is not limited to: tourism, recreation, shopping for non-essential goods, and/or sight-seeing. If such quarantined person develops symptoms or tests positive for COVID-19 during the quarantine period, they must isolate themselves as required by the Health Officer’s Order for isolation.”. Read more or visit the Government of Canada website for full details. Hawaii flights. As a Canadian registered air carrier, WestJet is required by several countries to spray insecticide in the flight deck and guest cabin prior to traveling to those countries. Beginning Mon., Nov. 2, 2020, WestJet will systematically contact eligible guests, beginning with those with flights cancelled at…more › November 2, 2021, March 2, 2020 Guests will need to save the electronic or printed copy of the Travel Authorization for the airline agent at check-in, or when boarding your flight to confirm acceptance for travel. Modify Search From * Select Airport. As other countries implement travel restrictions due to COVID-19, please check your destination country's entrance requirements before travel. For more information, please see our blog post. A completed Health Declaration Form must be presented to immigration upon arrival. Please note, WestJet does not reimburse expenses for cellular roaming charges, missed entertainment/sporting/excursion events, lost wages or missed connections to non-partner airlines or cruises. To support Transport Canada’s mask requirements guests who do not comply will face penalties including denied boarding and suspension of travel on any WestJet Group aircraft for up to one year. If your WestJet flight is delayed for 3 hours or more, or cancelled due to reasons outside of our control, we will: A delay or cancellation that directly results from an earlier uncontrollable delay or cancellation is also considered to be an uncontrollable delay or cancellation when WestJet has taken all reasonable measures to lessen the impact of the earlier delay or cancellation. Passengers may be subject to quarantine for 14 days. WestJet will review requests for reasonable expenses that meet certain criteria and supporting, itemized receipts will be required. WestJet would kindly like to remind you that crossing international borders with cannabis remains illegal and guests are responsible for ensuring they follow all laws and regulations as it pertains to cannabis. Entry requirements We are always happy to hear about your experiences with us, and ask you not to participate in these scams or share them through your Facebook profile. Rica must purchase travel insurance, please see our blog on how to determine which type of aircraft seat... Please visit cdc.gov for the original date obtain a medical certificate are to... Flight cancelled by WestJet before November 14, please contact us directly COVID-19 test prior to departure implement restrictions! Hours ) is necessary June 4, protect your vacation a face mask policies entry requirements Safety all. 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