You also agree to comply with the following additional policies and each of the other agreements on the Legal Agreements page that apply to you: Please read carefully all of the terms and conditions of this user agreement, the terms of these policies and each of the other agreements that apply to you. If PayPal malfunctions and you should have been aware that our service was unavailable or malfunctioning, we will only be responsible for correcting errors in your accounts and refunding any associated fees or charges. Information you provide us, such as your business history and financial details; Past disputes or dissatisfaction of your customers; Information we receive from related third parties; Whether the funds are related to an irregular or unusual transaction; and. You will receive an email from us confirming your enrollment. The applicable chargeback fee will be deducted from your PayPal account. According to the officer I spoke with, I should not return counterfeit goods to the seller since this is an illegal activity. If you have a PayPal balance, you may withdraw it by converting it to Australian Dollars and: To protect us and our users from loss, we may delay a withdrawal, in certain situations, including if we need to confirm that you have authorised the withdrawal or if other payments to your PayPal account have been subject to a reversal (for example, as a result of a chargeback, bank reversal or dispute by a buyer). If you refund (partially or fully) a transaction to a buyer or a donation to a donor, there are no fees to make the refund, but the fees you originally paid as the seller will not be returned to you. About the Book Author I find that people who normally think that PayPal buyer protection is great have never had to use it. If you convert money in your PayPal balance from one currency to another before sending money, PayPal’s transaction exchange rate (including our currency conversion fee) will be used. Before contacting your card issuer or filing a dispute with PayPal, you should contact the seller to attempt to resolve your issue in accordance with the seller’s return policy. Just checking that if I purchase a motorcycle engine and parts I will be covered by the buyer protection? If we are notified of a court order or other legal process (including garnishment or any equivalent process) affecting you, or if we otherwise believe we are required to do so in order to comply with applicable law or regulatory requirements, we may be required to take certain actions, including holding payments to/from your PayPal account, placing a reserve or limitation on your PayPal account, or releasing your funds. Debt Collection: a scammer impersonates a debt collector and induces you to send money using threats or intimidation. Use of your account is deemed by us, Visa, MasterCard, Discover or American Express to constitute abuse of the card system or a violation of card association rules, including using our system to test card behaviours. It is still against the law to sell counterfeit goods in the US. PayPal protection is for PayPal purchases and you are not covered if you’ve made a claim … engage in collections efforts to recover the amount due from you; place a limitation or take other action on your PayPal account as outlined under. For more information, please see the PayPal Giving Fund Policies. Compelling evidence is any evidence available to prove that your customer received the goods or services, or otherwise benefited from the transaction and must include: The following is required as proof of shipment or delivery for intangible items: For intangible or digital items, proof of shipment or delivery means compelling evidence to show the item was delivered or the purchase order was fulfilled. For some uses of your PayPal account, PayPal may determine currency conversion is necessary. If you’ve paid with a credit card through PayPal, be sure to make a claim with PayPal first. the country of the buyer’s account or the currency of their card; the currency in which you accept the payment; and. As a PayPal user, or when you use our services or access our sites, you consent to our use of your personal data in accordance with our Privacy Statement. I went to my local post office, filled out some paper work and left the tail light with the PO. When this happens, PayPal will place a hold on the transaction and notify the seller to delay shipping of the item. any PayPal balance you hold in the currency of the payment; then. Cheers Jason If you are using PayPal software such as an API, developer's toolkit or other software application, which may include software provided by or integrated with software, systems or services of our service providers, that you have downloaded or otherwise accessed through a web or mobile platform, then PayPal grants you a revocable, non-exclusive, non-sublicensable, non-transferable, royalty-free limited license to access and/or use PayPal's software in accordance with the documentation accompanying such software. AussieRob78. To qualify for PayPal Buyer Protection: Use PayPal to complete your payment. Act in a manner that is defamatory, trade libelous, threatening or harassing. When your payment is funded by a debit or credit card and PayPal determines a currency conversion is necessary, you consent to and authorise PayPal to convert the currency in place of your debit or credit card issuer. These fees can be found in the Product Disclosure Statement under the Fees and Charges section. Any other third party software application you use on the PayPal websites is subject to the license you agreed to with the third party that provides you with this software. If you hold a business account, you agree to execute and deliver to us any instruments and documents that we may reasonably request to perfect any security interest created under this agreement, including assisting with and paying for any costs of registration of the security interest on the Personal Property Securities Register. Funds held for buyer disputes may not be released until we consider the dispute resolved (but no longer than 180 days). Significantly Not As Described claims for wholly or partly custom-made items or items picked up in person, except for in-person. The proof of shipment needs to contain at least the details required in the PayPal Seller Protection Policy … A status that shows the item was delivered showing at least the city, state and postal code of the buyer’s address provided in the Transaction Details page is also acceptable. If your PayPal balance is insufficient to cover the amount of such a claim, we may place a hold on your PayPal account until sufficient funds become available in your PayPal account to cover the amount. Within all of your points of sale, you agree not to try to dissuade or inhibit your customers from using PayPal or encourage the customer to use an alternate payment method. The steps you must follow are described below, and if you do not follow these steps your claim may be denied: Step 1: Open a dispute within 180 days of the date you made the payment. I hope you get what i'm attempting to suggest. It could be that the event you bought a ticket for was cancelled, you didn’t receive everything you bought, or the item was defective, damaged or counterfeit. This may include: Anti-money laundering and counter-terrorism financing laws may require that we verify your identity. This type of transaction is sometimes called a “billing agreement,” "subscription," "recurring payment,” “reference transaction,” "pre-approved payment " or "automatic payment.". If you receive a payment for selling goods or services that is later refunded or invalidated for any reason, you are responsible for the full amount of the payment sent to you plus any fees (including any applicable chargeback fee described below). Paying for goods or services in a currency other than the currency the goods or services are listed in. However, if your account is closed for any reason, we have the right to hold part or all of the reserve for up to 180 days. Any information provided is general only and does not take into account your objectives, financial situation or needs. Violate any law, statute, ordinance, or regulation (for example, those governing financial services, consumer protections, unfair competition, anti-discrimination or false advertising). You will not receive a refund of the PayPal fees that you paid in connection with the sale. You can escalate the dispute to a claim for reimbursement through the Resolution Centre. We act as a payment service provider only. For example, we may refuse to process a payment: Under certain circumstances, in order to protect PayPal and the security and integrity of the network of buyers and sellers that use the PayPal services, PayPal may take account-level or transaction-level actions. credit card number and expiration date). If you receive information about another PayPal customer, you must keep the information confidential and only use it in connection with the PayPal services. Reports of unauthorised or unusual bank account use associated with the account. PayPal’s Buyer Protection Policy does not entitle you to reimbursement for the return shipping costs that you incur. Multiple disputes from your customers received regarding about non-despatch of goods, non-delivery of services, goods not as described or problems with goods shipped. In this section, we use the term “PayPal” to refer to PayPal Australia Pty Ltd, our ultimate parent, PayPal Holdings, Inc., and our affiliates, and each of their respective directors, officers, employees, agents, joint venturers, service providers and suppliers. PayPal reserves the right to close, suspend, or limit access to your PayPal account and/or the PayPal services in the event that, after reasonable enquiries, we are unable to obtain information about you required to verify your identity. We will notify you of such a transfer or assignment. Außerdem muss der Käufer ein PayPal-Konto eröffnen, um bei erfolgreichem Käuferschutzantrag den Auszahlungsbetrag entgegen nehmen zu können. whether you are registered with the Australian Charities and Not-for-profits Commission, and we have accepted your application to receive the rates applicable to charities and not-for-profit organisations. You agree not to modify, alter, tamper with, repair, copy, reproduce, adapt, distribute, display, publish, reverse engineer, translate, disassemble, decompile or otherwise attempt to create any source code that is derived from the software or any third party materials or technology, or otherwise create any derivative works from any of the software or third party materials or technology. If you use your credit card as the payment method when sending money, you may also be charged a cash-advance fee by your card issuer. We’re always looking for ways to help keep you even more secure. Click on the transaction then Contact the seller, and follow the prompts. The PayPal service is provided by PayPal Australia Pty Limited (ABN 93 111 195 389) which holds Australian Financial Services Licence number 304962. We work hard to keep your information secure but there are some things you can do to stay safer online and identify phishing and scams more easily. It may take up to 45 days to investigate your complaint or question. Our decision about holds, limitations and reserves may be based on confidential criteria that are essential to our management of risk and the protection of PayPal, our customers and/or service providers. It is important that you regularly access and review your transaction history and immediately contact us if you believe your account has been compromised. Payments made using PayPal Payouts and Mass Pay or guest checkout transactions (i.e. Harass and/or threaten our employees, agents, or other users. Request and receive payments Request and receive payments instantly from anyone with just their email address or mobile phone number. your preferred payment method or an available payment method you choose for any remaining amount. If the claim was that the item received was Significantly Not as Described, you may not receive the item back, or you may be required to accept the item back and pay for the return shipping costs. implement and maintain all appropriate security measures for the processing of personal data; and. An address for the recipient showing at least the city/state, city/country, or zip/postal code (or international equivalent), or a receipt from Australia Post showing at least the state, city and suburb (or international equivalent). You have your own, independently determined privacy policy, notices and procedures for any such personal data that you hold as a data controller, including a record of your activities related to processing of personal data under this agreement. For any claims related to QR code transactions, you may be required to provide us with alternative evidence of delivery, or such additional documentation or information relating to the transaction. from February 2016; to March 2016; last updated – posted 2016-Mar-7, 7:49 pm AEST posted 2016-Mar-7, 7:49 pm AEST User #210115 1138 posts. Examples of automatic payments that can be arranged by you either with a seller or with PayPal include those that PayPal calls a “billing agreement,” "subscription," "recurring payment,” “reference transaction,” "preauthorised transfer" or "preapproved payment.". It is also your responsibility to ensure that you are receiving the rewards to which you are entitled. We will disclose information to third parties about your PayPal account or the transactions you complete with it only in accordance with our Privacy Statement. By opening and using a PayPal account, you agree to comply with all of the terms and conditions in this user agreement. In Australia, PayPal is licensed as an authorised deposit-taking institution (ADI) and is thus subject to Australian banking laws and regulations. As a buyer who pays for eBay items through PayPal, you can be covered against fraud under the PayPal Buyer Protection plan. Except as otherwise set out in this agreement, written notices to PayPal must be sent by postal mail to: PayPal Australia GPO Box 351 Sydney NSW 2001, PayPal, in its sole discretion and acting reasonably, may. Message to the address on the transaction details page you plan to be eligible for seller Protection you! Agree to submit to the non-exclusive jurisdiction of the original transaction ;.! 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You regularly access and review your transaction history at any time by logging in a...

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